A Deeper Dive into Patient Experience

Recently, my blog on Patient Experience was re-posted on KevinMD. The comments that patients and providers made on the site were challenging, insightful and difficult to read at times.

So many providers, mainly physicians, are so incredibly angry about the idea of patient experience. They get red in the face and raise their voices as they talk about it. They get defensive and make all kinds of excuses about how the data collection methodology is wrong and how medicine is going down the tubes.

Continue reading A Deeper Dive into Patient Experience

The Human Side of Corporate Medicine

“I want to explore employment opportunities with you.”

He is looking at me. Trying his hardest. Passion, yet anger, in his eyes.

Everything I know about him and his tenure in the community helps me understand how difficult this conversation is. Everything I see in his eyes helps me understand how painful this is.

Private practice is dying…on the vine…in America.

Continue reading The Human Side of Corporate Medicine

Tips for your Perfect Job: Reflections of a Physician Leader

Recruitment season is upon us and I can’t wait. It’s my favorite time of year. The CVs pile into the database and we sift through the resume’s, searching for candidates that would make a great fit for our organization. Next, I get on the phone and assess their level of interest and try to sell them on everything we have to offer. We fly them out for a live interview and the negotiations begin.

Last year was a great year for us. I’m hoping this year will be better. Graduating from residency is a huge accomplishment, but walking into the unknown of a new job is unsettling. It is estimated that over 50% of newly minted doctors leave their first job within 2 years. Having personally witnessed the naiveté of new graduates on the interview trail, this comes as no surprise.

Continue reading Tips for your Perfect Job: Reflections of a Physician Leader

Reflections of ICD-10 Change

While trying to come up with the perfect reflection today, I wanted to consider the most difficult change USA providers will need to embrace in the coming months. I think most of us would admit that it’s ICD-10.

Our biggest challenge to the ICD-10 transition will probably be ourselves. We are creatures of habit. When something works for us and a process in place serves us well, it is hard to move that process into a whole new domain.

But, is it really going to be that hard? Is it really going to be that bad? When I think about change, I try to put the changes I am facing into perspective and relate change to the important people in my lives…

Continue reading Reflections of ICD-10 Change

The Skeptic Doctor: Reflections of a Physician Leader

“Patient experience. I’d like you to take over the initiative,” he said. I looked to my left and right.

Shit. He’s talking to me.

 For a moment, I had an overwhelming sense of insecurity. Give me operations. Give me finance. Give me quality. Give me strategy. But don’t give me patient satisfaction. That’s not me. I’m not light and fluffy. I’m not mushy-gushy. Nor am I very good at the touchy-feely leadership stuff. I’m a cynic. A skeptic. A no-nonsense gangbuster.

Continue reading The Skeptic Doctor: Reflections of a Physician Leader