The Skeptic Doctor: Reflections of a Physician Leader

“Patient experience. I’d like you to take over the initiative,” he said. I looked to my left and right.

Shit. He’s talking to me.

 For a moment, I had an overwhelming sense of insecurity. Give me operations. Give me finance. Give me quality. Give me strategy. But don’t give me patient satisfaction. That’s not me. I’m not light and fluffy. I’m not mushy-gushy. Nor am I very good at the touchy-feely leadership stuff. I’m a cynic. A skeptic. A no-nonsense gangbuster.

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